How Cumberland Oil Eliminated Three Years of Reporting Backlog with IGEN

The challenge

Cumberland Oil Company, a fuel provider supplying quality fuels and lubricants to Colonial Pipeline, faced a daunting challenge. After COVID-19 disruptions and a devastating tornado, the company had fallen three years behind on filing its Tennessee Petroleum Products Terminal Return (TN PET 372).

Manual filing only made matters worse. Filings took hours to complete, and with the corporate secretary balancing tax, accounting, and reporting alongside her other responsibilities, the backlog felt insurmountable. Keeping up with tax compliance seemed out of reach.

On top of that, Cumberland’s reporting process was fragmented. The back office didn’t have access to the data it needed, and they had to reach out to a third party to pull reports, a step that slowed everything down.

The solution

In November 2022, Cumberland Oil Company partnered with IGEN for help. To ensure compliance, IGEN created a dual filing system: one workflow to handle the backlog of old reports and another for new filings going forward. While delays from the third party made the backlog harder to clear, the new system allowed Sandra Stephens, corporate secretary, to quickly pull her own reports and keep current filings on schedule.

Throughout the process, Sandra found that IGEN wasn’t just delivering a technology solution; it was providing hands-on support and a true partnership.

“Kaela was AWESOME, as well as all the other IGEN team members I worked with. They listened and understood, and if they didn’t, they asked how to,” said Stephens.

By July 2023, just eight months later, Cumberland Oil Company was fully compliant, with all reports filed and processes running smoothly.

“IGEN was a godsend for me and filing my state reports,” said Stephens. “What used to take up to a half day of work now takes about an hour.”

The results

Cumberland Oil transformed its monthly reporting from unmanageable to a reliable process, achieving both compliance and confidence that they would be able to maintain tax compliance going forward.

With IGEN, the Cumberland team:

• 75% decrease in Filing Time –what used to take half a day now takes about an hour
• Three years of backlog resolved in just eight months
• Improved visibility and control – back office is no longer reliant on third-party data pulls

“I would highly recommend IGEN to any company that needs help with their government tax reports. They know reporting,” said Stephens.